Shipping & Fulfillment Policy
This Shipping Policy outlines the terms and conditions for orders placed on norvellaise.com. We work closely with our logistics partners to ensure your delicate tabletop bonsai, cacti, ceramic planters, and wooden display stands arrive safely.
1. Order Processing Time
- Retail Orders (B2C): All standard retail orders are processed, quality-inspected, and packed within 1 to 3 business days after full payment confirmation.
- Wholesale Orders (B2B): Production, batch inspection, and specialized packing for bulk orders typically take 5 to 10 business days, depending on total volume and customization requirements.
- Order Cut-off Time: Orders placed after 5:00 PM (GMT+8) on Friday will begin processing on the following business day (Monday).
2. Shipping Rates & Delivery Estimates
We offer tracked international shipping to major countries and regions worldwide.
| Shipping Method | Estimated Delivery Time | Tracking Available | Suitable For |
| Standard Tracked Express | 7 to 12 Business Days | Yes (24-48 hrs after dispatch) | Retail Orders & Small Packages |
| Commercial Express (DHL/FedEx/UPS) | 3 to 7 Business Days | Yes (Immediate) | Urgent / Wholesale Orders |
Note: Shipping timelines are estimates and may be subject to minor delays due to international customs clearance, holiday peak seasons, or severe weather conditions.
3. Tracking & Confirmation
Once your package is dispatched, a shipping confirmation email containing your official tracking number and carrier tracking link will be sent automatically. Tracking numbers are also uploaded to PayPal to ensure full transaction transparency.
4. Customs, Duties & Taxes
Unless explicitly stated otherwise during checkout, international shipments may be subject to import duties, taxes, or customs fees levied by the destination country. Customers or wholesale buyers are responsible for paying any additional charges for customs clearance.
5. Packaging & Fragile Item Care
All ceramic planters, rock pots, and desktop bonsai items are packaged using multi-layer high-density foam, bubble wrap, and reinforced corrugated boxes to prevent transit damage.
